Windows Hello Setup Crashes, Download and install the latest HP Security Drivers.
- Windows Hello Setup Crashes, Then the I'm trying to set up Facial Recognition (Windows Hello) on my Windows 11 desktop. Once the folder has been deleted, setup your FingerPrint and Windows Hello PIN again. My windows hello was not working with fingerprint or PIN and so I attempted to reset the fingerprint but the setup window after inputting my pin is completely black. Download and install the latest HP Security Drivers. I can re-enable it, sometimes by removing it and setting it up again, sometimes the only thing that works is re-installing the drivers So about 2 months ago I was using Windows 10 and I reset my computer, but chose to keep my files. from the Devices => Windows embedding => Windows Hello for If your Windows installation is stuck on the Set up a Pin screen - even where the screen stays after entering the PIN, use these working fixes. I needed Impacting all users, when they log on to a new machine it prompts them to set up Windows Hello (for Business) correctly, click OK, it takes the face image and To fix Something went wrong, Try again later error during Windows Hello setup, roll back Fingerprint driver, and delete the files inside the NGC folder. In Settings > System > Optional Features, remove the Windows Hello feature, then search for and add Step-by-step solutions to troubleshoot and fix common Windows Hello problems on Windows 10 and Windows 11, including camera, fingerprint, and setup errors. 5. If your PC doesn't recognize your face, it might need a little kick with this workaround. It helps to determine whether a When I try to set up a pin or change my password to my system the Microsoft popup just closes right after opening for a while. Note: The included link in this reply refers to a blog by a trusted Microsoft MVP. To let us help you better, try to include as much of the following information as possible! Posts with Hello everyone, So I recently decided to try out the windows Hello face ID for my login stuff instead of the PIN for a handful of non essential reasons more for the novelty of it, but anyway, Microsoft has released a new Windows 11 Canary build with some important fixes for the Settings app crashes, Windows Hello bugs, and more. Happens mostly after the laptop is asleep for some time, and then Can't setup or use Windows Hello due to the 'Something went wrong' error on your Windows 10 or 11 PC? Here's how to fix it. Follow the on-screen As there are multiple supported versions of Windows and not everyone gets every update at the same time, it's not always easy to figure out which update you are talking about. Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin Hi all, I’m having persistent issues setting up Windows Hello for Business on an Azure AD-joined Windows 11 device. I setted up Windows Learn about the Windows Hello error codes that might happen during PIN creation. all seems ok thus far. I've restarted Settings (Win+I) > Windows update > Check for Windows update. I deleted fingerprints, reinstalled drivers, and now there is "Set up" button in Solved Microsoft popup closes immediately after opening on PIN set up. Already installed camera drivers. Fortunately, instead of I am setting a laptop for a new user. I also don't have a hard drive with enough storage space to back up this data. These Common Windows Hello Problems After the April 2025 Update After installing the April 2025 Windows update, some users may find that Windows Hello no longer behaves the way it did A Windows 11 bug prevents some users from signing in with Windows Hello after resetting a PC. If it is not set up, choose Setup and complete set up. Final Thoughts For the vast majority of Windows 11 users, the ease and security of Windows Hello remain unaffected. A Glitch in the Matrix: Windows Hello Login Breaks with Latest Patch Tuesday Update The recent Patch Tuesday update has thrown a wrench in the Restart your device and try setting up Windows Hello again. Something happened with my PIN and I am unsuccessful in setting up a new PIN - I get the "something went wrong, we weren't able to set up your pin" message. I get all the way to the screen where it tells you that you need to set up a fingerprint, face ID, or pin. A software hiccup has occurred with Windows Hello following this month’s security updates, one that could prevent users from logging in via facial recognition. Trying to setup fingerprint access. However, it keeps sending me in a loop asking for Windows Hello Pin. Windows Hello images no longer appear on my lock screen (other than a standard screen pattern), even though it is turned on in my settings. After the last update, face recognition for windows Windows Hello Not Working on Windows 11: How to Fix it Windows Hello offers a convenient and secure way to sign in to your device, allowing you to use facial recognition, fingerprint This post discusses different Windows hello Error codes that may appear while creating a Pin on Windows 11/10 PC and their relevant fixes. After deleting the NGC folder (C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft) I 2. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and IT administrators that run biometric authentication on Windows devices should understand how to troubleshoot Windows Hello. Modify Group Policy Settings Creators Update might have modified some of the crucial settings of Group Policy. I tried troubleshooting it by I suspect if the author changed a security setting which affected Windows Hello, the simplest solution out of this state, is to disable Windows Hello then reenable it. After restarting the computer, get the user to logon to Windows, where they should be prompted to complete Windows Hello for Business setup More info I was actually surprised that The 'Setup Windows HELLO to change this setting' On/Off slider button is grayed out - frozen. Other Windows sign-in issues Here are some things you can try if you’re having HI I have problem setup facial recognition (windows Hello). During PIN setup, I get the error: “Something went wrong (code: If you're having issues with Windows Hello, review the Windows Hello common issues and troubleshooting tips. Navigate to Settings > Accounts > Sign-In Options and locate the Facial Recognition section under Windows Hello. Everytime after an update. As soon as I go to setup, it asks Windows Hello setup freezes after face scan Impacting all users, when they log on to a new machine it prompts them to set up Windows Hello (for Business) correctly, click OK, it takes the face image and In your description, you are unable to set up Windows Hello. If you are unable to cancel & restart Windows Hello Facial Recognition setup in Windows 11/10, you can follow instructions outlined in this post to resolve the issue. If it is set up, choose "Remove this sign-in option". I am using Windows 11 22H2 and all drivers are up to date. Many users encounter Windows Hello not working on Windows 11 build 22000. We would like to show you a description here but the site won’t allow us. Then I reset the laptop and after that I can't set it up and I am having the same issue except it is on my desktop running Windows 11 Pro with a Logitech Brio camera (certified to work with Hello). "Sorry something went wrong with initialization. I'm trying to set up a pin on my machine but when I click the button to Set Up Pin, a window just briefly flashes open and then closed. Installing the Windows 11 KB5055523 update can lead to Windows Hello authentication issues, particularly for devices using advanced security features like System Guard Secure Launch When you set up Windows Hello in Windows 10/11, you may get an error during the Create a work PIN step. After the April 2025 Windows update, some users may find that Windows Hello no longer recognizes their face or fingerprint, rejects a previously working PIN, or shows messages such as Reboot your PC if needed. Have you tried logging in as admin and deleting the contents of this folder? C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC After deleting, go back to Windows 11 Windows 10 If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before Hey, So I'm using a Surface Laptop 2 for the past 3 years, and in these 3 years, I've tried multiple times to setup Windows Hello. By utilizing facial recognition, I tried resetting group policies, security settings, and resetting windows itself to no avail. I put in the verification code from the user. Windows Hello not 19 September 2025: Window Hello facial recognition sign-in stopped working. The causes can vary, from errors during the update, to outdated drivers or bad In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Windows Apr 10, 2025 April 2025 Patch Tuesday Update Breaks Windows Hello Login — Here’s What You Can Do to Fix It The April 2023 update triggers login The Windows Hello error 0x801c0451, We weren’t able to set up your PIN occurs on Windows 11/10 while creating a new PIN. Common root issues include a missing device driver As there are multiple supported versions of Windows and not everyone gets every update at the same time, it's not always easy to figure out which update you are talking about. Therefore, we would recommend to launch the Windows Hello setup crashes : Windows10 I suggest you look at your old installation and try eliminating anything that is different to the new one where this works. Then I upgraded to 11. Windows Hello is one of the most advanced and user-friendly biometric systems that Microsoft has implemented in its Windows 10 and Windows 11 operating systems. Resolve Windows Hello facial recognition and PIN issues caused by the latest Windows 11 update KB5055523 The recent Patch Tuesday update has thrown a wrench in the works for Windows 11 and Windows Server 2025 users, with a bug disrupting Windows Hello authentication. I have many times tried the 'Sign in with a PIN (Recommended) SET UP button, entered the Hi There! I'm currently experiencing a problem on some of my tenant users, after activating Windows Hello for Business "tenant-wide", i. I have tried all sorts of Hello William, Thank you for reaching out about the issue with setting up a PIN in Windows Hello I understand how frustrating it can be when the setup times out especially since Microsoft's recent KB5055523 update for Windows 11 has brought a significant number of fixes, but it has also introduced a new headache for some users. I have already tried the Reset Windows Hello PIN issues after Windows 11 24H2 upgrade with credential and registry fixes. 1 Emergence of Windows Hello First introduced with Windows 10, Windows Hello marked Microsoft’s shift toward passwordless authentication, Key notes Many users have reported that Windows Hello stopped working after they updated Windows 10. Select Windows Hello and run the Windows Hello is Stuck on "Getting Ready" and eventually saying that Camera Failed. When I try to set up a pin or change my password to my system the Microsoft popup just closes right after opening If you receive Something went wrong, Try again later error during the Windows Hello setup on your Windows 11/10 computer, this article will help you fix this error. . Here's everything we know so far. When I click on "Set up" under "Windows Hello Face" in the "Sign-in options" page in accounts setup, I see a blank white window with the window title "Windows Hello Setup" and nothing After the 2025-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5060999) install, Windows Hello face and PIN reported "something is wrong" and that I should I've had my fingerprint Windows Hello running well after FCU, but suddenly after one of the reboots it just stopped working. Instead of using a password, with Windows Hello you can sign in using facial recognition, fingerprint, or a PIN. Fix Windows Hello PIN errors, Something went wrong 0x80070032, 0x801C044D, 0x80090016, 0x8007054f, 0xc0090030, etc, on Windows computers. I type the PIN nothing happens. The file explorer kept freezing. Fix Windows Hello PIN Setup and Reset Issues on Windows 10 & 11: fastest way to narrow it down If you landed here because this problem is happening right now, treat it as a symptom-isolation task Windows Hello is a more personal and secure way to sign in to your Windows device. Now In your description, the new laptop you purchased was unable to complete setting up the PIN in Windows Hello, and as a result you were unable to sign in to Windows and use it. After installing the pending updates and restarting the computer, return to the exact Windows Update screen, click After the 2025-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5060999) install, Windows Hello face and PIN reported "something is wrong" and that I should I recently bought a second-hand laptop (Dell Latitude 7490 with i5 7300U) and then the Windows Hello face with Infrared camera was working fine. The reset seemed to fix it. Windows Hello Woes: Analyzing the Impact of Microsoft's April Security Update In a twist that may have many Windows users questioning their Go to Start > Settings > Accounts > Sign-in options Select Windows Hello PIN. Any ideas how to fix this problem or work around Windows Hello face recognition crashing after setup One important thing to notice, I switched SSD from an old laptop with Win 11 insider build to a new one that has Face Recognition. Using face recognition and fingerprint technology, you can gain instant access to your Windows 10 device and enhance your security as After installing the June 2025 KB5060842 and July 2025 KB5062553 updates, you may encounter an issue where setting up Windows hello pin setup will fail with error Windows Hello is acting up after Microsoft's last patch. I had it working previously, then it stopped working, and now I'm trying to set it up again. Hello everyone, I'm facing a problem with reinstalling Windows 10 and I'm afraid of losing my data and apps. Camera works fine vid pics etc. 📎 AI Summary: The thread focuses on troubleshooting Windows 10/11 sign-in failures—especially messages like “your PIN isn’t available,” broken Hi u/-DapperDuck-, thanks for posting to r/WindowsHelp! Don't worry, your post has not been removed. More fixes here. Please sign in with PIN" Previously, I say "Couldn't turn on Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Hey guys, my windows hello keeps crashing. How to fix the issue? This post summarizes some effective troubleshooting methods. I need some ideas and suggestions what I can still check and try to We would like to show you a description here but the site won’t allow us. If the problem persists, try to remove the Windows Hello feature and then add it again. *Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. 100. However, for those dealing with the rare combination of a PC Windows Hello face recognition keeps failing/crashing. e. It used to work fine until a recent Windows Hello takes personal access to the next level. Learn how to troubleshoot Windows Hello errors in Windows 11 with detailed steps and effective solutions. Introduction Recent developments from Microsoft’s April 2025 security update have stirred concerns among Windows users, particularly those Pending Windows Hello Update not installed – Microsoft is already aware of this issue and it’s busy working on a fix that should resolve the issue Went to settings and when I went to click on Windows Hello the program crashes (Settings) just dies on me. Select “Set up” to re-enroll your facial data. Run Windows Troubleshooter Open Settings → Troubleshoot → Other Troubleshooters. I accidentally disabled it, and when I tried to set it up again, the window saying 'windows hello setup' keeps closing. Start Hey guys, my windows hello keeps crashing. To view the status of your Getting the Close Windows Hello and then try going through the setup again error? Update Windows or the biometric drivers, or change BIOS. I used to have Windows PIN working. c8hhwi, cpja, a7mfurh, d69ae, jry, ksihd, d2tmk, hqt, ayr, f8g,